All orders are shipped from the UK, so import duties and taxes of your destination may apply.
The shipping to EU countries is on a DDP (Delivered Duty Paid) basis, meaning that the destination country’s duties and taxes are payable before delivery. The Logistics Company / DHL will be in contact with you directly to arrange the payment.
REST OF THE WORLD (INCLUDING USA)
All orders are shipped from the UK, so import duties and taxes of your destination may apply. The product is shipped DAP (Duty at Port). All product prices displayed are exclusive of taxes and duties. Those are payable before customs release the product. Please get in touch with your local customs office for an estimate on taxes and duties.
Your Social Security Number or Tax Identification numbers may be required for the customer to release the product. This legal requirement is the customer’s responsibility. In this instance, DHL will be in contact with you directly.
We hope you are happy with our watches when you first try it on. However, if this is not the case, you have 30 days from the receipt of your product. A refund will only be accepted if the products are returned unworn with all the content in the original packaging, with original proof of purchase.
To avoid unsuccessful returns, we encourage you to contact us by email providing the reason for the returns, followed by photos the of watch that warrant a return.
The customers will be responsible for paying for the shipping costs and customs duties if the product is returned to us for a refund. The cost of return shipping will be deducted from your refund. We cannot refund any customs duties as part of the refund of the original purchase. The customer is responsible for ensuring the product is returned safely to us. We strongly recommend the customer use a trackable shipping service, and the total value of the package is fully insured.
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